Your Virtual Professional Assistant Source
Save on employee costs through our personalized BPO services that are run by experienced professionals that understand your industry
Our approach
We work directly with your organization to choose the perfect employee, identifying the skills required for each position. Our job roles are customized to match the needs of your specific requirements.
Our Services
Inbound/Outbound Call & Chat Center
Surgical Scheduling
PARC: Pre Cert, Authorizations, Referral Coordination
Pre Surgical Instruction/Call Screening
Virtual Scribes & Assistants
Billing, Coding, Revenue Cycle Management
Medical Records
Accounting Services
What Our Clients Are Saying
“Primary BPO has been a game-changer for our company's customer support. Their Call & Chat Center services have significantly improved our response time and customer satisfaction.
The team is highly professional, well-trained, and always goes the extra mile to assist our customers. We are extremely satisfied with Primary BPO's services and highly recommend them for any call and chat center needs."
“We have been utilizing Primary BPO's Surgical Scheduling, Pre Cert, and Authorizations services for some time now, and the experience has been outstanding. Their team is exceptionally organized and efficient, ensuring our surgical procedures are scheduled smoothly and all necessary authorizations are obtained without delays.
The attention to detail and proactive approach of Primary BPO have greatly streamlined our operations and reduced administrative burdens. We are grateful for their expertise and highly recommend their surgical scheduling and authorization services."
“Primary BPO's Referral Coordination service has been an invaluable asset to our healthcare practice. They have expertly managed our referrals, ensuring timely communication with patients and referring providers. Their team is responsive, reliable, and diligent in coordinating appointments and necessary documentation.
With Primary BPO handling our referral coordination, we can focus on providing quality care to our patients, knowing that the administrative aspect is in capable hands. We highly recommend their services to any healthcare facility looking to optimize their referral process."
Get started with Primary BPO, today.
Trusted remote Services
Our office is conveniently located in Cebu, surrounded by other islands making it less susceptible to hurricane outages. We’ve got you covered with a high quality staff that can execute your needs at a high level with quality communication skills.
Your privacy is important to us
All of our associates are HIPAA trained with a focussed effort to provide a safe and private environment for our clients. We follow industry standard best practices for all of the services that we provide for your business